Advanced Medical Support Assistant PART TIME 20 HR/WK job vacancy in US Veterans Health Administration (Vancouver, WA)

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Company name : US Veterans Health Administration
Location : Vancouver, WA
Position : Advanced Medical Support Assistant PART TIME 20 HR/WK

Description :
Duties

The applicants who apply by Sept. 6th will be sent forward on the first list of candidates to be reviewed, all others will be reviewed after the closing date.

Duties include but are not limited to:

Assures timely action on specialty consults to ensure all consults are being acted on in a timely manner as indicated by policy and scheduled consults are being completed by the Provider once the patient has been seen.
Tracks “received” consults to ensure action is being taken in order to get the patient scheduled by the clinically indicated date or by the patient’s preferred date.
Builds strong and supportive relationships with patients by answering general questions, as appropriate, about healthcare decisions, diagnoses, and plans of care, and gives preparation instructions as necessary for outpatient procedures
.- Assures correct workload capture for the Division.

Oversees completion of Encounters by running a report weekly to verify Providers are completing encounters for all appointments.
Schedules patients for specified appointments within guidelines.
Ensures all associated tests such as labs and imaging studies are coordinated with the appointment.
Requests patients’ records from outside hospitals and delivers to providers to support coordinated care.
Works collaboratively with other services to assist patients with logistical needs such as travel and lodging arrangements and coordinates multiple appointments for patient satisfaction.
Works to address missed opportunities to ensure maximum utilization of clinic appointments by filling open appointment slots as cancellations occur. Monitors no-shows and cancellations to ensure patients are not lost to follow-up.
Works directly with clinical providers to establish and maintain accuracy of their clinic schedules.
Creates and modifies all clinic matrices for providers in their assigned Specialty to support patient scheduling.
Addresses all issues pertaining to cancellations of clinics, including adjusting matrices, moving appointments and tests, and working with patients for rescheduling.
Educates providers about patient issues, shared care across multiple VA’s, and unique challenges of individual patients.
Demonstrates an advanced knowledge of medical terminology in order to communicate with providers effectively.
Facilitates external Medical Records for review.
Collaborates with the medical team to assure continuity of care.
Supports providers in providing excellent patient care by effectively communicating issues or concerns to appropriate staff and ensuring that patients’ concerns are addressed.
Facilitates Secure Messaging communications by triaging incoming messages, answering messages within their scope and ensuring assignment to appropriate providers of others.
Monitors messages through completion to ensure timely responses to patients’ inquiries.
Provides data capture to management on supply and demand for clinic appointments.
Manages the uSPEQ Survey for the Low Vision and Blind Rehabilitation Outpatient Specialist (BROS) programs.
Manages VHA software application of BR 5.0 and performs all data entry for the Low Vision Clinic, VIST, and BROS programs.
Administers and conducts a Low Vision Visual Functioning Questionnaire to measure and assess the difficulty visually impaired and legally blind Veterans have in performing daily activities and to evaluate vision rehabilitation outcomes.
– Maintains the websites for all Low Vision & Blind Rehabilitation Services.- Assists in annual Low Vision & Blind Rehabilitation Services Stakeholder survey.

Updates CARF required documents as requested by the Director of the Low Vision & Blind Rehabilitation Services.
Enters and tracks all Low Vision & Blind Rehabilitation Services prosthetic requests for timely completion.
Completes additional duties as assigned by the Director of the Low Vision & Blind Rehabilitation Services and/ or Supervisor.

Work Schedule: Tour of Duty is Flexible – 4 Hours per Day/20 Hours Per Week

Telework: Available

Virtual: This
is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Requirements
Conditions of Employment

You must be a U.S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 09/19/2022

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j

Specialized Experience: One year of specialized experience (equal to the GS 5 level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of serves amongst a diverse team of medical providers and clinics to include outside agencies. Advanced knowledge of the technical health care processes, medical terminology, policy and procedures as it relates to coordination of care.

Candidates must demonstrate the KSAs below in their resume:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019.

Preferred Experience: Six months experience in an inpatient hospital setting or ED experience. Knowledge of medical terminology.
The full performance level of this vacancy is GS-6.

Physical Requirements: The work is mostly sedentary, but may require periods of standing and walking.

Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education is not used for substitution of experience at the GS6 Level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. . If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:

Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.

Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
Resume
SF-50/ Notification of Personnel Action

Veteran Preference: Does not pertain to this announcement per the OCHCO bulletin, Annual Determination of Staffing Shortages. This bulletin is in effect through September 30, 2022.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/19/2022 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11614400.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information
Dallas Berry

Email
Dallas.Berry@va.gov

Address

VA Portland Health Care System

3710 Southwest US Veterans Hospital Road

Portland, OR 97239

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy
Reasonable accommodation policy
Financial suitability
Selective Service
New employee probationary period
Signature and false statements
Privacy Act
Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.

Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
Resume
SF-50/ Notification of Personnel Action

Veteran Preference: Does not pertain to this announcement per the OCHCO bulletin, Annual Determination of Staffing Shortages. This bulletin is in effect through September 30, 2022.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help
This job is open to

Internal to an agency
Current federal employees of this agency.

The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Disclaimer : all data is sourced from indeed and we are not responsible for any error

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