Closing Assistant Manager (Full Time 40 Hours) job vacancy in Firehouse Pet Shop (Wenatchee, WA 98801)

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Company name : Firehouse Pet Shop
Location : Wenatchee, WA 98801
Position : Closing Assistant Manager (Full Time 40 Hours)

Description :
Closing Assistant Store Manager Full Time 40 hours
At Firehouse Pet Shop, people and pets are at the very heart of who we are and what we do. We connect with each other, our customers, and our community to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success. Firehouse Pet Shop is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each member of the team brings to the shop.
As a Firehouse Squad Member, you create the Firehouse Experience for our Guests through excellent service and knowledge. You’ll be in an energetic environment where you’ll have the ability to gain pet knowledge, work alongside friendly people, and meet new guests and their pets every day. A smile can go a long way, and we believe our team have the power to be the best moment in each customer’s day.
Schedule
This schedule would consist of 5 closing shifts per week with 2 days off per week. Saturday and Sunday shifts would be 9:45am-6:45pm, Monday- Friday shifts would be 10:45am-7:45pm.
You’d make a great member of the Firehouse Squad if you:

*Consider yourself a “people person,” and enjoy meeting others. *Love working as a team and appreciate the chance to collaborate. *Understand how to create a great guest experience. *Have a focus on quality and take pride in your work. *Are open to learning new things (especially the latest in pet nutrition) *Are comfortable with responsibilities like cash-handling and store safety. *Can keep cool and calm in a fast-paced, energetic work environment. *Can maintain a clean and organized workspace. *Have excellent communications skills.

Benefits

*Generous Employee Discount *Simple IRA Enrollment with a Company Match (after 1 year of employment) *Guilt Free Time Off When Needed *Mobile App Based Scheduling and Communication *Work with Dogs and Cats Daily *Steady, Reliable Paycheck Every Other Friday *In person and On The Job Training (we won’t stick you on a computer) *Lead a Team of 28 Amazing Pet Lovers

The Role: Assistant Manager
This job contributes to the success of Firehouse Pet Shop by leading our team to create and maintain the Firehouse Experience for our Guests. Most of the time is spent supervising and directing the workforce, making staffing decisions (i.e., training and evaluating), ensuring Guest satisfaction and product quality, assisting in managing the store’s financial performance, and managing safety and security within the store. You are responsible for modeling and acting in accordance with all Firehouse Pet Shop standards, procedures, and principles.
We are looking for a candidate with prior leadership experience.
Summary of Key Responsibilities

Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as a member of the Firehouse Team.
Inspire others: become a dynamic leader dedicated to driving and achieving results through your team
Setting goals for the team and model how we work together
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a Guest comes first attitude by training and holding both self and staff accountable for delivering excellent service to every guest
Drives the implementation of company programs by motivating and instructing the store team to implement them to meet objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Firehouse Pet Shop.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to the staff to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Help in Developing strategic and operational plans for the work group, managing execution, and measuring results
Assists with Monitoring and managing store team to ensure development to achieve and maintain store operational requirements
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately in order to ensure effective store operations.

Summary of Experience

*One year retail / customer service leadership experience *One year supervising the work of others, teambuilding, coaching *Strong organizational, interpersonal, and problem-solving skills *Entrepreneurial mentality with experience in a sales focused environment

Basic Qualifications

*Maintain regular and consistent attendance and punctuality *Available to work flexible hours that may include mornings, early evenings, weekends, and holidays *Meet store operating policies and standards, including cash handling, store safety and security *Engage with and understand our Guests, including discovering and responding to Guest needs through clear and pleasant communication *Available to perform many different tasks within the store during each shift *Able to problem solve and follow a proper conflict resolution process

Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Strong Computer Skills
Strong Mathematical Skills.
Demonstrated experience at building community relationships-
Ability to communicate clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are always achieved
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About Firehouse Pet Shop: Hello! We are Jennifer and Allen Larsen, Owners of Firehouse Pet Shop here in historic downtown Wenatchee. We are blessed to have four amazing children, (and 4 fur-babies!) and they have enjoyed spending summers in the Wenatchee Valley so much we decided it was time to move! After almost 3 decades of successfully operating businesses for others, 2014 became the year in which we took the leap of faith to create our own dream! Being lifelong animal lovers, we wanted to create a business that would allow us to serve and give back to the community. Our vision was to break the mold of the boring and stale shopping experience of the typical pet store, and create a fun-themed, energy filled environment.

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