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Company name : Sunrise Medical (us) Llc
Location : Jersey City, NJ
Position : Complex Rehab Technology Specialist
Description :
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Who we are
Sunrise Medical is committed to improving people’s lives by providing innovative, high-quality mobility products and services that exceed customer expectations. Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and powered wheelchairs, mobility scooters, and both standard and made-to-order seating and positioning systems.
What we offer
Excellent health benefits plans, which includes FSA and HSA options
Life insurance
401(k) with company match
Generous vacation, paid sick time-off and paid holidays
Employee Assistance Program
Employee Resource Groups
Wellness programs and benefits
Job Summary
This role is responsible for delivering sample equipment for evaluations, delivers and service Complex Rehabilitation Technology (CRT) equipment to clinics, hospitals, dealers, Veteran Affairs (VA) facilities, and client homes with ATP and/or Account Manager in a designated service territory. Performs the service and repair to CRT mobility equipment; and maintains assigned Sunrise Medical inventory (including repairs). Responsible for managing scheduled appointments and support territory goals by enhancing customer relationships through positive customer service and technical assistance. Maintains inventory and advises Account Manager and/or Power Sales Specialist of ordering needs.
Principal Job Duties & Responsibilities
Delivers CRT mobility equipment.
Trains ATP’s and clinics on safe use of company equipment as directed.
Performs troubleshooting, preventative maintenance and repairs of equipment independently.
Performs / demonstrations of the features and benefits of company products to prospective ATPs, Clinicians and clinics as directed by Account Manager.
Communicates daily with Account Manager, assigned customer service if needed regarding delivery and/or service requirements.
Completes and submits paperwork, checks email within 24 hours as requested.
Maintains inventory control and prepares status reports and conducts quarterly physical-count inventory.
Documents and reports all product issues per company guidelines and procedures.
Conducts and maintains deliverable and undeliverable inventory, stock levels of parts and equipment and prepares status reports to Account Manager and Power Sales Specialist on monthly basis.
Complete other assigned tasks as requested by Regional Director /Power Sales Specialist/ Account Manager.
Maintains service vehicle in clean and orderly condition weekly.
Required Skills, Knowledge, and Experience
High School Diploma or equivalent related experience
Minimum three years of experience performing technical service. Experience within industry required.
Strong organizational skills and ability to work independently. Previous inventory experience.
Electro- Mechanical aptitude and experience.
Above average verbal and written communication skills. Computer literacy in a Windows environment.
Must maintain a Valid Driver’s License.
Competencies
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Time Management — Managing one’s own time and the time of others.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine to exact positions.
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Near/ Far Vision — The ability to see details at close range (within a few feet of the observer) and at a distance.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity — The ability to speak clearly so others can understand you.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Lifting/ Carry Weight – Must frequently move and lift up to 10 lbs. and occasionally lift and/or move up to 50 lbs.
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