Concierge job vacancy in The Nines (Portland, OR 97204)

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Company name : The Nines
Location : Portland, OR 97204
Position : Concierge

Description :
Why us?
the Nines, A Luxury Collection Hotel, Portland is seeking a Concierge to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland’s most beloved landmarks, the Nines honors the structure’s storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region’s unique character.
As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Job Overview
Concierge provides information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d’oeuvres.
Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Service each guest comment/complaint according to procedure -escort and service VIP guests.

Education/Formal Training
High school education or equivalent experience.
One year previous customer service related experience.

Requires knowledge of hotel policies, procedures and services.
Ability to communicate in English. Second language is desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently.
Moderate vision required to set-up food display.
Understand recreational information.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
Pushing/pulling small cart.
Bending and possibly kneeling required to set up/break down breakfast and/or hors d’oeuvres.
Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Work inside 95% shift.
the Nines Hotel is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, the Nines offers perks that are comparable to progressive employers.

Medical, Dental, Vision and more to all full-time associates.
All associates can enjoy ourcomplimentary cafeteria.
401k matching for all our associates.
Hotel discounts at .
Many other perks, benefits & discounts for all our associates!

Save on your parking and public transportation costs by using our pre-tax savings account.
$50 TriMet monthly subsidy!

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference.If this sounds like you, then explore the career positions at Sage Hospitality that await you.
ID: 2022-13606
Position Type: Regular Full-Time
Property : The Nines
Outlet: Hotel
Category: Front Desk & Guest Services
Max: USD $18.00/Hr.
Tipped Position: No
Address : 525 SW Morrison St
City : Portland
State : Oregon
EOE Protected Veterans/Disability

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