Customer Service Rep I (Remote in Oregon) job vacancy in Samaritan Health Services (Corvallis, OR 97339)

Hi, are you looking for Customer Service Rep I (Remote in Oregon) jobs in Corvallis, OR 97339 ?
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Company name : Samaritan Health Services
Location : Corvallis, OR 97339
Position : Customer Service Rep I (Remote in Oregon)

Description :
Req #: 59110
Samaritan Health Services
Corvallis, OR
SHS Health Plan Ops – COO

1.0 (80 hrs/pp) – Day
Start / End Time: 0830 (8:30am) – 1700 (5:00 pm)
Overtime Rule: 40
$15.88 – $23.31

Sign on Bonus: $1,000

Bonus available to new employees and may require previous work experience. Employment commitment to Samaritan is required.

Come join the Samaritan Health Plans Team!
Do you want to work for an employer who offers long term opportunities and is committed to impacting our Community? Do you like the satisfaction you get in helping others as part of a proud, close-knit team?
Samaritan Health Plans currently has an opening for a Customer Service Representative. Join our team as we help provide clarity and support for the people in our community as navigate their Health plan coverage.
**This position is fully remote following the initial training period. Applicants must reside in the State of Oregon in order to qualify for this position**

JOB SUMMARY/PURPOSE

Responsible for ensuring a high level of customer service and accuracy for plan benefits and accompanying workflow. Evaluates communications from members and providers of Health Plan Operations and processes requests accordingly. Acts as primary contact for plan benefit questions for all lines of business for both internal and external customers. Responsible for oral and written communications to members and providers in response to questions and requests.

DEPARTMENT DESCRIPTION

Samaritan Health Plans (SHP) operates a portfolio of health plan products under several different legal structures: InterCommunity Health Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc. offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services’ self-funded employee health benefit plan. As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally aligned with Samaritan Health Services’ mission of Building Healthier Communities Together.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High School Diploma or equivalent required.

Two (2) years professional customer service experience required.

Experience in a health plan setting preferred.

Experience with State and Federal rules and regulations (including Medicare and Medicaid) preferred.

KNOWLEDGE/SKILLS/ABILITIES

Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand concepts, rules and procedures. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.

Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

PHYSICAL DEMANDS

Rarely (1 – 10% of the time)

Occasionally (11 – 33% of the time)

Frequently (34 – 66% of the time)

Continually (67 – 100% of the time)

CLIMB – STAIRS
LIFT (Floor to Waist: 0″-36″) 0 – 20 Lbs
LIFT (Knee to chest: 24″-54″) 0 – 20 Lbs
LIFT (Waist to Eye: up to 54″) 0 – 20 Lbs
CARRY 1-handed, 0 – 20 pounds
BEND FORWARD at waist
KNEEL (on knees)

STAND
WALK – LEVEL SURFACE
ROTATE TRUNK Standing
REACH – Upward
PUSH (0 – 20 pounds force)
PULL (0 – 20 pounds force)

SIT
CARRY 2-handed, 0 – 20 pounds
ROTATE TRUNK Sitting
REACH – Forward

MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist

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