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Company name : Alliance Pest Services
Location : Tinton Falls, NJ 07724
Position : Customer Service Representative

Description :
Job Description – Client Service Representative
The Client Service Representative (CSR) serves customers by evaluating and diagnosing pest problems, determining appropriate treatment plans, communicating those plans to customers, and executing the strategies to ensure pest problems are dealt with quickly, safely, and effectively the first time. As the frontline representative of Alliance Pest Services, the CSR acts professionally and with sound judgment to solve customer challenges and strengthen customer relationships. High-performing Representatives have opportunities for continual advancement within our growing company.

Duties/Responsibilities:

Provide a high degree of customer service before, during, and after completion of pest management services using clear and respectful communication
Answer customer questions related to products and technology used during services.
Build relationships with customers to receive referrals and increase business opportunities.
Complete service documentation accurately and maintain organized records.
Maintain knowledge of trends, best practices, and new technologies in Pest Management

Required Skills/Abilities:

Excellent interpersonal and verbal communication skills with a passion for helping others
Confident in operating independently in the field to achieve goals with limited supervision
Problem-solver with a “can-do” attitude in addressing customer concerns
Desire to help promote environmental health and safety
Organized with good time management abilities
Ability to work collaboratively, communicate effectively, and influence team members across functional areas and levels within the organization
Acts with a high degree of integrity and professionalism

Qualifications:

High school or equivalent (Required)
Day Shift (Required)
Driver’s License (Required)
US work authorization (Required)
Customer Service: 1 year (Preferred)

Our Client Service Representatives receive:

Seasonal Bonuses throughout the year.
Hybrid work schedule available after 90 days.
Paid training and professional development assistance and reimbursement
Paid time off and schedule flexibility
401(k) with company matching
Medical insurance, health and wellness benefits, and other employee discounts

About Alliance Pest Services
Alliance Pest Services provides first-rate pest control services to residential homes, apartments, commercial establishments, and industrial sites around New Jersey. We treat every customer like family, from the most miniature house to one of the country’s largest telecommunication companies. No two pest problems are exactly alike, so we provide personalized services to remove pest problems effectively. Since 1983, Alliance has a track record for increasing growth, opportunity, and profits. Our firm culture is trust, respect, integrity, open communication, and professionalism. We make it a point to use good judgment, fairness, and common sense to meet our challenges. We value work-life balance and diversity. You’ll find our team consists of talented, dedicated people who share our enthusiasm, commitment to service excellence, and sense of pride. If this sounds like you, we want to talk!

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