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Company name : Kansas City Life Insurance Company
Location : Kansas City, MO 64111
Position : Customer Service Representative
Description :
QUALIFICATIONS/REQUIREMENTS:
Experience in insurance or financial industry customer service environment with a demonstrated ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Basic knowledge of life insurance concepts and ability to interpret insurance company product portfolio, as well as policy provisions
Excellent communication skills, including both oral and written, and working knowledge of Personal Computers and Microsoft Office Software
Keen attention to detail and ability to multitask
Demonstrated skill in analysis and problem solving
Tact, effective decision making and independent action required
College degree preferred or equivalent experience
Exposure to LOMA I, II, and industry designations recommended
General understanding of accounting principles
Ability to speak/translate Spanish a plus but not required
DUTIES/RESPONSIBILITIES:
Research, analyze, and respond to all service inquiries including walk-in customers. Justification of transactions, sales and marketing pertaining to Fixed policies and other duties assigned by management
Provide administrative maintenance of policy files and computer records; Authorize and change policy records such as change of beneficiary, owner, name, address, assignments, billings, etc.
Provide internal and external customers with alternative policy options for conservation and marketing efforts involving illustration/forecast preparation, comparison and assistance in decision making, as well as assist in coordination of efforts with agents and registered representatives. Observe all compliance regulations. Monitor market conduct and report inappropriate action or trends in activity to Chief Compliance Officer or KCL Auditing Department
Works with Manager or Sr. CSRs/Specialists to resolve complex complaint situations. Required to work directly with policy owners, agents, state insurance departments and legal representatives to resolve conflicts, look for compromises and reconcile misunderstandings. Always an advocate for upholding contractual and corporate policy, and preserving goodwill and professional rapport with client base
Assist with development and implementation of new procedures when necessary. Ensure productivity, efficiency and quality of the department by participating in a variety of department/corporate projects
Assist in development, testing, and maintenance of corporate administrative systems to effectively and efficiently process workflow involving the service function as well as IRS compliance. Provide support for contractual considerations, reporting, and assisting in resolving problems and errors.
Regular and reliable attendance and punctuality is an essential function of this position.
Kansas City Life Insurance Company is committed to equal employment opportunities for all individuals regardless of race, religion, color, sex, age, national origin, disability, or genetic information.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: One location
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