Desktop Support job vacancy in KTEK RESOURCING (Berkeley Heights, NJ)

Hi, are you looking for Desktop Support jobs in Berkeley Heights, NJ ?
we got a perfect job opening for you !

Company name : KTEK RESOURCING
Location : Berkeley Heights, NJ
Position : Desktop Support

Description :
· To provide support for on call escalations and doing root cause analysis of given issue
· To independently resolve tickets within agreed SLA of ticket volume and time
· To adhere to quality standards, regulatory requirements and company policies
· Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
· To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
· Good knowledge and experience on Windows Desktops & Servers installation and troubleshooting.
· Network troubleshooting that includes DNS, DHCP & NETBIOS
· Good knowledge on MS Office tools installation & troubleshooting.
· Good knowledge on tools such as antivirus, browser, VPN software etc…
· Prior working knowledge to internal clients is preferable.
Job Type: Contract
Salary: $22.00 – $27.00 per hour
8 hour shift
Ability to commute/relocate:
Berkeley Heights, NJ: Reliably commute or planning to relocate before starting work (Required)
Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location

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