Desktop Support Technician job vacancy in L3Harris Technologies (Clifton, NJ)

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Company name : L3Harris Technologies
Location : Clifton, NJ
Position : Desktop Support Technician

Description :

Job Title: Desktop Support Technician

Job ID: CHQ20221608-88766

Job Location: Clifton, NJ

Job Description:
In this role, you will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under limited supervision, the you will respond to queries, isolate problems, and determine and implement appropriate solutions. Additionally, you will work with other team members to meet deadlines and provide status updates while resolving end user challenges quickly.
Job Responsibilities:

Responsible for providing second or third tier technical support to internal employees for desktop systems including but not limited to the install, modification and repair of hardware, software and AV systems.
Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status and maintain accurate inventory information
Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
Work with other team members and IT management to meet departmental performance goals


High School Diploma or equivalent with 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 4 years of prior related experience
Active Secret Clearance or be able to obtain interim clearance

Preferred Qualifications:

Windows Operating Systems and MS Office 2016-O365
Technical certifications
Linux experience
Knowledge of ServiceNow ticketing system


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