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Company name : JPMorgan Chase Bank, N.A.
Location : Jersey City, NJ
Position : Exec. Director – Program Lead – Payment Ops Service Architecture
Description :
Building on the vision and structure of our Payments business, the Payments Operations organization is evolving its operating model. The newly created Operations Service Architecture team has been established to enable the drive to simplify and standardize operational services, enhance client experience and accelerate delivery of operational excellence in support of existing products and new product offerings.
This leadership role will drive our delivery against several key focus areas including:
Building a catalogue of services that Payment Operations execute, and in partnership with Product and Client teams, adapt and enhance that catalogue to meet the changing needs of our clients and business stakeholders in a nimble and responsive way
Performing a single function to “design” payments operations solutions for all product/client requirements
Owning pipeline management on behalf of Payments Operations
Decision maker on behalf of operations for all new product/client capabilities
Partnering with Payment Operations Execution / Platform Transformation & Change to pivot to operational service model
The ideal candidate for this key leadership role is outcome-focused, has a management style that fosters teamwork, has proven ability to work across the business extensively and demonstrated ability to navigate a matrixed environment. The role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit. This is a very exciting time to join our team. Responsibilities
Develop and maintain a strong Global network to understand the needs of, and support, all key senior stakeholders across Sales, Product, Technology and other Internal Operations Partners
Maintaining a strong risk and controls environment that will protect the firm and employees
Manage the implementation of complex programs, corporate control initiatives and process improvement projects
Build transparency on key project activities, overseeing data collection and analytics, including trend and impact analysis, document processes and observations, formulation of results, and draw conclusions integrating key controls when warranted
Set best practice standards for project management tools and processes that can be leveraged across the organization
Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
Develop policies, procedures, performance objectives and standards that are aligned to meet all regulatory and controls standards
Work Environment
Position requires heavy interaction with the Controls Team, Servicing teams, Product teams, Technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products
Some regional and international travel will be required
Qualifications
10+ years of Cash Operations or Global Operations experience dealing with large scale operations and change/transformation agendas
A solid record of progressive career growth
Strategic thinker that combines strong technical skills and creative problem solving – turning strategy into actionable platform roadmap and delivery plans
Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
Global experience in payments is desirable
Knowledge and experience of compliance, certification and regulatory aspects of payments in global markets
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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