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Company name : Yoke’s Fresh Market | Yoke’s Fresh Markets
Location : Spokane, WA 99214
Position : GM Manager
Essence of Position
To provide guidance and empowerment to GM associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.
Shared Expectations for all roles within our company include, but are not limited to the following:
Creating a welcoming atmosphere for everyone.
Embracing Yokes Core Values and Mission Statement as an integral part of your contribution to our team.
Promoting Yokes sales and company growth by patronizing Yokes stores and representing our company in the community with a positive message.
Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yokes.
Employee Assistance Program (EAP)
Employee Stock Ownership Plan (ESOP)
401K Matching up to 4%
Medical Insurance (no deductible option)
Health Savings Account (HSA)
Short-term Disability (Idaho/Montana)
Washington Paid Family & Medical Leave
Tasks of Position
The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.
Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service and leadership.
Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: ordering products special requests, assisting guests locate any products throughout the store, offering special deals on case orders when requested, and chatting about Yokes signature items, fresh board and sweet deal suggestions, or providing information about products).
Performing managerial duties including but not limited to the following: inventory, sales, and other bookwork required to monitor financial performance, ensuring the overall operations and profitability of the GM Department
Merchandising existing products and new products by using size, shape and color to compliment an area or item to help promote increased sales.
Directing, coordinating, and participating in throwing freight, facing product, hanging tags, merchandising with other departments, pricing, greeting guests, changing ad items, reading UPCs, paying bills, building displays, ordering and setting seasonal items, and taking inventory.
Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the GM Department, and the proper and safe operations (at minimum) of the following equipment: com-line, telephone, baler, trash compactor, box cutter, FM unit, EOS (ordering machine) pallet jack, six wheelers, and any other equipment used in or by the GM Department.
Empowering associates to use This Ones On Us cards to Make Our Guests Crazy About Us!
Finding a way to make our guests happy.
Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services.
Participating actively in the GM Departments accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy.
Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates:
Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people. – Stephen Covey
This positions supervisory responsibilities include, but may not be limited to the following:
Supervising, coordinating, and evaluating the activities of associates in the GM Department by performing all duties personally, or through secondary personnel.
Performing supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
Possessing and displaying excellent leadership and communication skills in handling associate matters.
Implementing and enforcing company policies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma or GED; or a minimum of two years related retail experience and/or training; or equivalent combination of education and experience.
Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.
Performs mathematical skills in order to manage a profitable GM operation including concepts such as fractions, percentages, ratios, and proportions to practical situations. Performs mathematical skills using units of American money and weight measurement, volume.
Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.
Meets the state minimum requirement to work with equipment (baler, trash compactor).
Certificates & Licenses
Valid Driver’s License or State I.D. Card
Yokes Provided Training
GM/Natural Skills Training levels One, Two, and Three
Late Night Retail Safety Training
Yokes Safety Orientation Training / Active Shooter
Yokes Guest Service Training & Commitment
(Optional: Hepatitis A vaccination provided by Yokes Pharmacy)
Physical Demands & Safety Expectations
Most positions within Yokes require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yokes safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.
No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.
The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.
Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Brand: Yoke’s Fresh Market
Address: Spokane Area Spokane Area, WA – 99214
Property Description: 100-Spokane Area
Property Number: 100
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