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Company name : T-Mobile
Location : Bellevue, WA 98006
Position : Manager, Internal Accessibility Services
Be unstoppable with us! T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
The Manager of Internal Accessibility Services will lead a team of ASL interpreters and coordinators, live captioning, and contracted service providers. This position will serve as point of contact and resource for providing accessible communications and will continuously look to implement process improvement and ways to leverage advances in technology to keep T-Mobile on the forefront of accessible communication provision. The manager will monitor interpreter spend, anticipate need, and collect and provide feedback to service providers.
Manage and lead enterprise-wide ASL interpreting and captioning services, accounting for linguistic and cultural considerations, and ensure adherence to applicable codes of professional conduct..
Serve as an advocate and educator for Accessible Communications across the enterprise, championing the effective and appropriate use of services across all lines of business.
Determine annual budget and partner with coordinator to monitor and anticipate coverage needs.
Consult stakeholders on integration of interpreting and captioning into recordings and virtual/onsite requests.
Record and report data, goals, and outcomes.
Participate in improvement projects and professional development.
Also responsible for other Duties/Projects as assigned by business management as needed.
ASL/English Interpreting Required
Bachelors Degree with Disability Studies Preferred
4-7 years Professional interpreting experience in business or technology setting
2-4 years Experience leading, coordinating, managing, and/or developing teams
ASL fluency and knowledge of working with Deafblind individuals
Exceptional demonstration of ethics and collaboration
Proficiency in productivity and collaboration applications preferred
Outstanding attention to details.
Knowledge, Skills and Abilities:
Ability to handle confidential information.
Demonstrate superior management skills in accessible communication accommodations in a business setting involving multiple participants.
American Sign Language Phenomenal voice-to-sign and sign-to-voice interpretation skills.
Video Conferencing WebEx, Zoom, Microsoft Team
Licenses and Certifications:
Certification from: RID (Registry of Interpreters for the Deaf); NAD (National Association of the Deaf); or BEI (Board of Evaluation of Interpreters) Master level
At least 18 years of age
Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel Required (Yes/No):Yes
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing! T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/ T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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