Mrkt Clinical Systems Analyst job vacancy in Clark Regional Medical Center (Winchester, KY 40391)

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Company name : Clark Regional Medical Center
Location : Winchester, KY 40391
Position : Mrkt Clinical Systems Analyst

Description :
Making Communities Healthier with Comprehensive Care…
You can get to know who we are and what truly makes us different by our mission, ‘Making Communities Healthier’. As health care evolves, Clark Regional Medical Center is transforming patient safety and quality care – pushing the limits and paving the way to establish new practices and set new standards. We believe in putting the patient at the center of everything we do. We are developing the most innovative patient experiences with our constant investment in continuing education and leadership development programs.
We want you on our team… Clark Regional Medical Center located in Winchester, a 20 minute drive from Lexington, KY is searching for a fulltime market clinical systems analyst.
We are committed to serving the needs of our community and our region with exceptional quality and we are passionately focused on our patients. We consider quality more than just a set of criteria. It is a way of life for Clark Regional Medical Center encompassing everything we do. This is an exciting time to join our team as we continue to grow and expand with new services.
At Clark Regional, we believe in building careers. That is why we offer an excellent tuition reimbursement program, competitive pay, a generous paid time off program, flexible spending account plan, choice of health insurance plans, dental, vision, life, disability plans, discounts in our café and various discounts in our community, traditional and Roth 401 (k) plans with a match, and free parking on our beautiful campus.
Simply put, our employees are the heart and soul of our organization.
Essential functions of position include, but are not limited to:

Primary DutiesCoordinates with Clinical and IT Leadership to improve clinical outcomes through process improvement within the clinical systems. Provides on-going support including resolution of application system problems and development of enhancements to meet changing needs and priorities, post implementation; interfaces with clinical system vendors and serves as site liaison. Conducts and facilitates the clinical system user training during general orientation. Participates in asset tracking, inventory management, procurement, telecom/network maintenance, vendor management, and process improvement activities. Provides technical support, troubleshooting, and deployment for software applications. Monitors support requests to ensure OLA/SLA targets are met; tracks and reports quantitative/qualitative metrics to IT Leadership
Help Desk and Customer ServiceInterviews clinical staff to determine nature and scope of the issue, and the appropriate response/action. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Reviews, assigns, and completes support requests in help desk management system. Diagnoses, resolves, and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Provides end-user desktop training when appropriate and participates in on-call rotation.

Minimum Education High school diploma or equivalent Required
Required Skills Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience Minimum Work Experience Experience working with Electronic Medical Record systems (Medhost, Meditech, Epic, etc.) preferred
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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