Hi, are you looking for PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (FULL TIME, DAYS) jobs in Seattle, WA 98195 ?
we got a perfect job opening for you !
Company name : University of Washington
Location : Seattle, WA 98195
Position : PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (FULL TIME, DAYS)
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Become part of our team, and join our mission to make life healthier for everyone in our community.
ECHOCARDIOLOGY LAB has an outstanding opportunity for a
FULL TIME (40 hours per week), DAY SHIFT, PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2. The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:
Employ excellent customer service skills
Ensure smooth patient flow
Review clinic schedule daily
Obtain patient demographic information and insurance information
Provide general patient services
Respond to patients’ needs and concerns as appropriate
May accept and process patient payments (co-pays, deposits, etc.)
Schedule appointments consistent with patient needs and clinic scheduling guidelines
Assemble and send appointment and other information
Maintain current and accurate system by entering canceled and rescheduled appointments
Coordinate and schedule ancillary appointments and consult appointments
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
Using clinic guidelines, gather information regarding the nature of the patient concern
Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Communicate basic information to patients such as insurance, parking, driving directions, etc.
Manage referral queue
Obtain necessary insurance plan information
Maintain ongoing documentation and track authorized referrals
Ensure that all referrals are properly linked to appointments
Medical Record Activities:
Review daily schedules to identify required medical record requests
Order, coordinate, and distribute medical records as needed
Prepare medical record according to clinic-specific procedures for patient visit
Assemble and maintain satellite medical records according to clinic specific procedures
Initiate fee sheet upon patient arrival to clinic
Track fee sheet according to clinic guidelines to ensure all services are billed
Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines
Assist in orientating and training new staff
Review email daily to stay current with clinic communication
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
Track inventory and order office supplies and forms
Sort and distribute faxes and mail daily
Ensure daily functioning of office equipment
Utilize on-line resources as required according to clinic practice and within University guidelines
Perform other related duties as required
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or firstname.lastname@example.org.
COVID-19 VACCINATION REQUIREMENT
Governor Inslee’s Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.
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