Personal Agent (Caseload Manager) for UCP Connections job vacancy in UCP Oregon (Portland, OR)

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Company name : UCP Oregon
Location : Portland, OR
Position : Personal Agent (Caseload Manager) for UCP Connections

Description :
Are you passionate about social justice and working with customers from diverse backgrounds and experiences? Are you looking for a job that combines caseload management with person-centered service delivery? If so, UCP Oregon might have the perfect opportunity for you! UCP Oregon helps adults who experience disabilities to live the life of their dreams—whether that’s living independently, working in a great job, or pursuing their interests and hobbies. We encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) and are working towards building a diverse and inclusive workforce to represent and empower the community we support.
UCP Oregon is seeking a “Personal Agent” (Caseload Manager) to work in one of our two intellectual/developmental disabilities support services brokerages known as UCP Connections.
As a Personal Agent, you’ll work with 36 to 40 adults on your caseload. Our customers live in Multnomah and Clackamas Counties, and they reflect the diverse fabric of these communities. People experience disability across class, race, gender, and ethnic identities. Some of the people we serve live with their families or friends, others experience homelessness, and others live in their own homes and apartments. We work with people who experience a wide array of disabilities and some may also experience mental health conditions and addictions, or be youth transitioning into adulthood.
You’ll assist your customers (and their families) to:

Navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals;
Secure resources and services (in areas such as employment, housing, crisis, and direct support providers); and
Address their health and safety needs.

You will advocate with and on behalf of the people you work with. You will provide problem-solving (sometimes on an urgent basis) for your caseload. You will also manage intensive paperwork, including plan development, billing, caseload files, and correspondence. Finally, you’ll monitor the quality of services, and ensure choice and independence.
You’ll have the chance to make a big difference every day, and be a part of a collaborative, fun, and diverse team. Hours & Location:

This is a 40-hour a week job. Typical schedule will be Monday through Friday, 8:30am to 5pm but may vary depending on customers’ needs. Additional hours will be required rarely.
Currently, Personal Agents are working a hybrid remote and office-based model. However, during your training period, you will be required to work at our office on a more regular basis located at NE 102nd Avenue. Once you are fully trained, you will have the opportunity to work a hybrid schedule.

To Apply:

It’s easy to apply! Click the “Apply for this job” button below.
UCP Oregon is an Equal Opportunity Employer, and actively seeks applicants from diverse backgrounds. UCP considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage BIPOC, LGBTQ+ individuals, and people who experience disabilities to apply.
Find out more about UCP at:


Bachelor’s degree in a behavioral science, social science, or closely related field; or, a bachelor’s degree in any field and one year of human service related experience; or, an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience.
Able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
Must pass a reference check and criminal history background check.
Demonstrated commitment to customer self-determination and personalized support.
Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.
All UCP Oregon employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired, you will need to provide proof of vaccination (or obtain an approved exception) prior to starting work.
Preferred qualification is fluency in a second language including ASL.


$26.25 per hour. Annual wage increase based on satisfactory performance.
Eligible for overtime pay for hours worked over 40 hours per week.
Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
3 weeks of paid time off per year, rising to 4 weeks after 5 years of service at UCP.
11 paid holidays off per year.
401k retirement plan with up to 4% employer match.
Mileage reimbursement.
Company cellphone.
Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.

Posted: 8/17/2022

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