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Company name : Big O Tires
Location : Springfield, MO 65803
Position : Sales Advisor II

Description :
Overview:

A Sales Advisor will be responsible for performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities:

Consistently and courteously greet and thank each customer and provide fast and friendly customer service
Promote sales through explaining benefits of service and products to customers
Perform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and management
Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
Execute all company programs, policies, and procedures
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Monitor customer service area and host waiting customers
Assist in consistent opening and closing of location based on store hours of operation
Assist Store Manager in all functions of inventory control including month end physical inventory
Assist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profit
Assist management with the organizing, documenting, and processing of all adjustments
Assist with merchandising, advertising, and promotions to effectively market product
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
Conduct efficient and accurate sales transactions
Notify supervisor of any sales, cash or operating discrepancies
Manage ticket average and profitability, and assist store manager in meeting company expectations
Maintain the appearance of the facilities and protect the assets of the company
Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
Ensure equipment maintenance schedules are maintained
Handle complaints courteously and efficiently per company policy
Maintain a clean environment, using company guidelines
Maintain internal and external store appearance to comply with Big O Tires standards
Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
Maintain timely and professional communication with management, employees, vendors and customers
Keep supervisor informed of any maintenance problems and/or any issues that need attention
Assist in the proper training of new employees as needed
Clean facilities, tools and equipment; and stock shelves
Complete all required training in a timely manner
Other duties as assigned
Job Requirements:

18 years of age or older
Availability to work holidays, weekends, and after regular business hours as needed
Reliable transportation to work
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Capability to safely operate automatic and manual transmission vehicles
Ability to exchange accurate information with customers
Willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors is essential
Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
Legal authorization to work in the United States of America
Preferred Skills:

High school diploma or GED equivalent
One year or more of experience in an automotive shop environment
Valid driver’s license
Readiness to work both independently and in a team environment
Capability to work at a fast pace
Strong verbal communication skills
Sales abilities
Enthusiastic personality
Stamina
Ability to prioritize and plan work activities using time efficiently
Management of multiple tasks and projects
Ability to perform detail work with accuracy

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