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Company name : Dick Hannah Volkswagen Hyundai of Portland
Location : Portland, OR 97233
Position : Service Advisor
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a solid, family-run business that’s been around since 1949 and we’re not going anywhere. The Hannah family is passionate about how our business is run and how our customers are treated. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Average annual salary $50,000-$90,000
Dick Hannah Dealerships. Believe in nice.
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Above average industry pay
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customers’ vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with team foreman, if necessary.
Obtains customer’s signature on repair order; provides customer with a copy.
Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Cashiers for customers including balance till daily
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Install seat covers and floor mats while the vehicle is in the service drive.
Drive the vehicles to and from the service lane, service stalls and parking lot as needed.
Excellent communication skills (including listening, speaking).
Ability to read, speak and understand English.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Ability to multitask.
Ability to work alone, self motivate and manage one’s own time.
Physical ability to use computer hardware/software.
Team player with a positive attitude
Computer literate (MS Word, Advanced Excel, Outlook,)
Organized and extremely detail-oriented
Ability to prioritize
General math skills
Basic knowledge of dealership operations and/or office/clerical experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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