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Company name : Auto Services Unlimited
Location : Ewing, NJ 08638
Position : Service Director

Description :
The service Director is responsible for all day-day activities of our growing parts and service departments including but not limited to:

Attracting, developing, and retaining the very best talent for the service department.
Creating an exceptional customer experience to drive customer loyalty. CSI driven!
Setting a clear vision and goals for the Service Department to achieve targeted performance.
Driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld.
Engaging and motivating the team to achieve key goals, performance expectations, and best practice processes
Ensuring the Service area is retail-ready with proper displays, point-of-purchase information, and visible competitive pricing for maintenance products.
Analyzing the business to determine shortfalls and developing action plans to improve performance.
Driving the business through a high level of involvement in the day-to-day operations.
Review and decision-making on pre-owned reconditioning.
Oversee warranty claims, review warranty policy adjustments, understand and apply warranty guidelines and ensure correct processing of claims.
Oversee Parts department sales and inventory processes, obsolescence, and turn rate.

WHAT WE OFFER:

Medical, Dental, and Vision Insurance
401(k) Savings Plan
Ongoing professional development
A family-friendly and inclusive culture
Career growth and internal promotions
Custom and competitive wage plans
Sundays off to create a schedule that allows you a job and a life

OUR EXPECTATIONS:

Service or Parts management experience required, director experience preferred
Experience with pre-owned reconditioning preferred
A strong record of positive customer satisfaction results
Good organization skills and a friendly personality
Fantastic communication skills
A professional personal appearance
A team-oriented and self-motivated attitude
The ability to work with little supervision
A clean driving record
DealerTrack experience – preferred but not required
Experience with electronic multi-point software. XTime experience preferred

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