Technical Customer Support Agent – Hybrid job vacancy in UBCO (Eugene, OR 97402)

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Company name : UBCO
Location : Eugene, OR 97402
Position : Technical Customer Support Agent – Hybrid

Description :
In this decisive decade, UBCO is unlocking off-road adventure for more people than ever before – and we are on the cusp of the ride of our lives! Our expanding intelligent electric adventure vehicle (EAV) platform is increasingly being used by a diverse audience anyone from campers, surfers and trail blazers to food delivery providers, urban commuters, and last-minute shoppers. Originating and headquartered in New Zealand, UBCO now has key locations in the US, Taiwan, UK, and New Zealand, and is embarking on a major step change in growth.
The core values at UBCO reflect our beliefs, fundamental driving forces, and priorities. We follow and live by U*nlock, Build, Connect and O*wn.
UNLOCK your potential
As a valued member of our Global Customer Experience team, the role of the Customer Support Agent will be responsible for supporting our online customers and dealer network.
You’ll work alongside a fun team of individuals who work together to provide our rider community with outstanding customer support experience by providing information and solutions to product and service inquiries and issues.
In this role, you’ll provide providing fast, accurate and personalized communication to UBCO riders through email and phone. You’ll solve customer issues by developing technical expertise in relevant product areas and troubleshooting a diverse range of customer issues.
This is a great position for individuals who have an interest in electric vehicles and outdoor adventures and would like to be a part of an exciting growth company.
OWN Customer Service
Provide support for our community of riders and adventurers
Alongside our Technical Team, provide problem-solving assistance to our network of dealers and repairers
Provide fast, accurate and personalized communication via email and phone
Collaborate and connect with our global customer support teams in NZ, USA, Europe, UK and Australia.
Work closely alongside UBCO Sales Teams and Operations Teams.
Process and authorize warranty claim requests
Solve problems, communicate effectively, and collaborate with other UBCO team members to remove any barriers for the customer
Conduct appropriate research, take ownership, and follow through for prompt resolution for customers.
Contribute to the success of the company by maintaining and supporting strong customer relations
Provide feedback, insights and data to the product development and quality teams to influence companywide product improvements
BUILD on your experience
To be successful in this role you likely have:
1 – 3 years’ Experience in a customer facing role
Professionalism, Patience and a “People-First” attitude
Experience working in a fast-paced company or high-growth industry
Excellent interpersonal skills and a team player
Strong communicator, proficient in both verbal and written
Quick learner with attention to detail.
Able to work with minimal supervision.
Basic computer skills are essential
“Can-do” attitude and a willingness to help out other teams where required
It would be nice if you have
Experience with CRM software systems
Experience providing technical service support for electric vehicles, bikes and technology
A flair for learning new technology or a background in an automotive company
Proficient in both verbal and written, multiple languages
CONNECT to the ride of your life
Set your sights high with significant career development opportunities in a company on the cusp of remarkable growth.
Help grow a meaningful business from the early stages with an ambitious group of like-minded innovators.
Zip out to the beach, the nature park or up to the shops, on one of our 2X2s from our idyllic location in Tauranga
Engage widely with our global company footprint, building lasting relationships with diverse, exceptional minds, around the world.
See your work come to life, being loved, and used in the most unusual places worldwide from the desert to the arctic, and everything in between.
Compensation & Benefits
Competitive compensation depending on experience and skill set
11 paid Holidays while the office is closed
25 days (5 weeks) of paid time off in a year
Flexible work schedule and ability to work anywhere from the US
100% company paid medical, dental and vision insurance
Company paid laptop
An office stacked with healthy snacks and drinks
A chance to test out Electric Adventure Vehicles in the industry
Steep Employee discount to purchase 2X2’s
401k match, parental leave and more coming this year…
UBCO is committed to an environment of mutual respect and inclusion, representative of all backgrounds and abilities. We celebrate the differences of our teammates and are a proud ally in our diversity goal as an equal opportunity employer. All employment decisions at UBCO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex, or gender identity. If you need assistance or accommodation due to a disability, please contact our local office.
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
8 hour shift
Monday to Friday
Ability to commute/relocate:
Eugene, OR 97402: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your salary expectation?
Customer service: 1 year (Required)
Work Location: One location

Disclaimer : all data is sourced from indeed and we are not responsible for any error


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