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Company name : Tucker Company Worldwide
Location : Haddonfield, NJ 08033
Position : VP of Business Development
Tucker Company Worldwide is a small business in Haddonfield, NJ 08033. We are innovative, fast-paced, rewarding and our goal is to provide high quality service to our customers, while cultivating a rewarding and fun work environment..
Our work environment includes:
Modern office setting
Casual work attire
Regular social events
Safe work environment
Tucker Company Worldwide, Inc.
Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. Institutionally, we believe in the importance of integrity, collaboration, leadership, transparency, agility, and excellence. These core values are the foundation of “Who we are” and help to uphold the continued investment in our people, business, industry, and local community.
Tucker Company is the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service. Whether the shipment is oversized, delicate, high-value, or hazardous, we’re prepared to manage it with the utmost care.
Own, direct, and manage our customer facing efforts, through Insides Sales Manager (ISM), National Account Sales Representatives (NASR), and Sales Executive Assistant to lead the company in achieving its revenue, margin, and load count goals
Develop, manage, and execute an end-to-end Customer Strategy for Growth and Maintenance for all customers, including effectively onboarding new customers, strengthen and deepening relationship with current customer and stakeholder, and ensuring Tucker retains and grows incumbent customers through the business cycle. This will require very close collaboration with VP Customer Experience (CX) and CX team to ensure customer satisfaction.
Ensure alignment of all Tucker representatives that manage an account at any time, so that the respective teams collaborate towards an individual customer strategy.
Primary lead in the development of a customer-specific strategy for onboarding, growth, and/or development of every customer, ensuring the sales team tactfully sets the expectations with the customer, and internally at Tucker.
Ensure customer meetings are planned and conducted with a purposeful agenda, attend as necessary to drive customer satisfaction and reduce customer churn.
Maximize customer satisfaction and relationship by collaborating with CX and marketing to ensure Tucker is highlighting its value in business approaches, marketing material, tradeshows, and any other action pertinent to customer relationships.
Collaborate closely with marketing to evaluate ROI (return on investment) on legacy shows and events, as well as identifying and quantifying potential ROI on new shows and events to position Tucker at the most impactful industry events and reduce spending on under-performing events.
Work with marketing on messaging, materials, CRM (Customer Relationship Manager) customer contacts, and to ensure that every sales representative (SR) is maximally and effectively using the Company’s CRM to accomplish goals of sales and marketing
Determine and adapt key performance indicators (KPIs) for each sales representative to consistently manage performance across the team, always identifying those who excel or provide a path to amicable dissolution (or termination), ensuring communication with people and culture department leads are held.
Oversee the training and development strategies of all sales team members so that they are synchronized with and assimilated into Tucker’ growth strategy and core values measuring progress by time and KPIs to ensure team members and effective and productive in the allotted training period
Ensure every team member is fluent and capable in selling Tucker’s service and primary specialties leveraging Tucker’s sales process to effectively and efficiently on-board new customers and achieve growth goals
Maximize the adoption and assimilation of technology (CRM, TMS (Transportation Management Software), Phone systems, etc.) into the Sales process to increase productivity and efficiency.
Strategically organize the sales department to ensure business continuity and that the department will always be prepared for future demands and growth.
Work as part of the executive leadership team (ELT), which consists of CEO, VP Strategy and Projects, VP Customer Experience and President/CO to ensure that Company is properly provisioned with SR resources to meet growth goals, always knowing the ROI per SR.
Work in accordance with company policies and procedures to ensure Tucker’s documentation is always accurate and synchronized with workplace or industry best practice.
Skills, Education and Experience:
Bachelor’s degree is required. A graduate degree is preferred.
8-10 years’ experience managing local and national sales representatives within a high-growth organization is required.
Freight brokerage sales and sales leadership experience preferred
Strong and demonstrated management and development of sales representative skills, including a high degree of organization is required in this role
Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Teams, Project, SharePoint, etc.)
Super-user experience working in a CRM
Super-user experience working within a transportation management software system
Demonstrated ability to pay close attention to detail and provide consistent follow-through is required. Ability to balance competing priorities
Strong analytical skills and ability to think logically
Excellent written and verbal communication skills
Equal Opportunity Employment:
Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect, integrity, teamwork, achievement, and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment, hiring, compensation, benefits, promotion, termination and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunity-related questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who, in good faith, raise issues of equal employment opportunity.
Job Type: Full-time
Pay: $84,315.44 – $245,613.15 per year
Health savings account
Paid time off
8 hour shift
Monday to Friday
If yes, how many years?
Any direct experience in Business Development/Sales Leadership? (Yes or No).
Business development: 8 years (Required)
Willingness to travel:
Work Location: One location
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